Frequently Asked Questions
Everything you need to know about shopping with X Plus North America Corp.
What is your standard shipping policy?
We offer standard shipping across North America. Orders are typically processed within 1-2 business days, and delivery usually takes between 5-7 business days depending on your location.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Please visit our returns portal to generate a prepaid shipping label.
Are your products true to size?
Most of our fashion items follow standard North American sizing. We provide a detailed size chart on each product page to help you find the perfect fit before placing your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we primarily ship within the United States and Canada. We are working on expanding our international shipping options in the near future.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.